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Customer Service

Shipping & Delivery

 We ship to virtually every address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We primarily ship UPS, UPS International, and USPS. If you have a shipping account number we are more than happy to use your number.

Please note that the shipping rates for many items we sell are weight and size based.

Privacy & Security

This privacy policy discloses the privacy practices for ( This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

 Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 Your Access to and Control over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.


We take every precaution to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800-665-5116

Damaged Product

 We hope you are satisfied with every Hazel & Ruby purchase you make. We believe strongly in our products and their quality. Sometimes in shipping product can be damaged. If your order has been damaged let us know within 30 days of your purchase for a full refund or exchange. If you have any other problems please contact or call 1-800-665-5116.


For all orders, please call 1-800-665-5116 or o. All orders placed will be given high priority and we will strive to have them out in a timely manner. Orders will ship as they are received. In the case that an order needs priority shipping, please contact us at the If you have any problem with your order please call or email us at the email and phone number above.

Payment, Pricing & Promotions

 Hazel & Ruby accepts all major credit cards including Mastercard, Visa, American Express, and Visa. Pay Pal is also available. If you are a store and desire terms, please request a credit application.

 Updating Account Information

 If you have had a change in name, address, phone number, or email address, please email your new information to and we will update your account.